Sell one thing before you sell three

Step 140 minutes

When you finish this step you will have one offer, one price and one way to buy it, with nothing else on the page competing for that decision.

Words used in this step Tier · Payment system · Checkout link · Test mode · Struck-through anchor
Tier
One level in a set of priced options. Basic, standard and premium are three tiers. Each is one more choice to weigh.
Payment system
The service that takes the card payment and moves the money to you. The product and price you set up there are what the customer is charged.
Checkout link
A web link your payment system makes for one product. Whoever opens it lands on a page where they can pay for exactly that.
Test mode
A practice setting in your payment system. You pay with a pretend card. Every screen behaves as normal. No real money moves.
Struck-through anchor
A higher price crossed out beside the real one. It makes the real one look like a saving. Leave it off.

There is a pricing table on the page and nobody has bought anything yet. Three columns. A cheap one, a middle one, a bigger one with a border round it. The columns are only there because every other site in the category has columns.

Then the questions start. Which one do I need. What happens if I pick wrong. Can I move up later. Every question is reasonable, and every one of them costs a day. Someone who arrived ready to buy is now comparing options instead of paying. Comparing is not buying. The ones who leave to think it over do not tell you they have gone.

I sold my own library in four pieces before I sold it in one. Four pieces meant four things to weigh up, on a page whose only job was to sell one library. Every option you add is a decision the buyer did not come there to make. One thing, one price. Nothing else changed.

Three tiers on day one

  • Cheap, middle and big, one with a border round it
  • Which one they need, and what if they pick wrong
  • Weighed against the free tool already open
  • Ready buyers leave to think it over

One offer

  • One sentence a stranger could repeat
  • One number, set in the payment system first
  • One button that starts a payment
  • Requests for cheaper versions kept in a text file
Three columns turn a buyer into someone comparing. One offer leaves one question, which is whether they want it.

The rules

A pricing table answers a question nobody has asked yet. Tiers sort buyers who have already decided to spend money with you. You do not have those buyers. You have strangers who are not yet sure the thing works at all. A table asks them to rank options before they trust any of them. Sell the thing, then sort the buyers later, once some of them exist.

Three tiers turn a decision into a comparison. A decision takes a few seconds and then it closes. A comparison opens a spreadsheet in somebody's head and leaves it open. They price your middle tier against your top tier, then against the free tool they already have open. You built that comparison yourself and then you handed it straight to them. One offer leaves one question, and the question is whether they want it.

Sell the thing somebody has already asked you for. Not the thing you personally find most interesting to build. Read back through two months of messages and find the phrase "can you just". Whatever follows it is the offer. You have delivered it by hand already, so you know what it costs you and you know it works.

One sentence, one number, one button. Write the offer as a sentence a stranger could repeat to a colleague without opening your site. Then the number, then a button that starts a payment. If the page needs a chart to make sense, you do not have one offer yet.

No countdown, no struck-through anchor, no invented value total. The countdown timer that resets the moment you reload the page. The higher price crossed out in red that nothing was ever sold at. The stack of bonuses adding up to a number somebody made up on the way to the checkout. All three move somebody. None of them move the person who was going to buy anyway, and that is the only person you have.

The number goes into the payment system first. Decide it, then create it where the money actually moves, before it appears anywhere a customer can read it. Everything after this step depends on getting that order right, and step 2 exists for no other purpose.

Do it now

Write the offer sentence. One line, no adjectives, saved in a plain text file.

<what they get> for <number>. Delivered <how, and how fast>.

Pick the number yourself and write it down somewhere permanent. Nobody here is going to tell you what it should be.

Create exactly one product in your payment system, carrying exactly one price. Names for these objects differ between providers, so look for the thing a charge refers to rather than the marketing page describing it. Create one checkout link from that object, and only one. Put the link behind one button.

Then delete every alternative from the page. No comparison, no annual toggle, no "starting from".

A worked example

Say you run a small bakery. You want to sell bread by the month, online. You read back through two months of messages. The same request keeps turning up: "can you just keep four loaves for me every month".

The draft page also had a half box, a gift box and a yearly plan. Nobody asked for any of them. They come off.

Worked example

A small bakery's bread box

One offer, set up in the payment system first, then put behind one button.

Offer:        Four loaves, baked that morning, for £24 a month.
              Delivered by van within five miles on the first Saturday.
Product:      Bread box. One price: £24, monthly
Checkout:     one link, behind one button that says Start the bread box
Taken off:    the half box, the gift box, the yearly option, the starting-from line
Test buy:     private window, test mode. Confirmation shows one line: Bread box, £24
Asked since:  Sam, a two-loaf box at £12. Name and number kept in the offer file

What to notice

The £24 is the bakery's own choice. It went into the payment system before any customer could read it. Sam is one person negotiating, not a second box.

One box. Nothing to compare it with.

The failure you will hit

Within a fortnight somebody asks for a cheaper version and you will want to build it that afternoon. Do not. One request is not a tier, it is one person negotiating. Put their name and their number in the same text file as the offer sentence. When that file holds fifteen names asking for the same thing, you have a second offer, and you know its price because they told you.

Not for you if

You already have paying customers, real volume, and a reason to split them by how much they use. Tiers are the right tool then, and this step is behind you.


One offer, one price, one way to buy. Step two puts that price into a single system. Sales & Revenue is one of the Vault's categories, and the Vault is the paid library.

Done means

From a private browser window, in test mode, you complete a purchase of the single offer. The confirmation names one line item, at the number you wrote down, and you made no choices on the way through. Run it again tomorrow and it produces the same single line.

I keep this tick in this browser and send it nowhere. It goes when you close the browser.

Untick it if the check stops passing.

This step files under Sales & Revenue in the Vault.

Open Sales & Revenue
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Between sessions

Included in Membership

The next step is included in Membership.

This step is open to everyone. The rest of the track is not.

Step 2, One price, in one place, in one system

What this step installs

When you finish this step the price will exist as one value inside your payment system, and every other surface will read that value rather than repeat it

60 minutes

It hands off to Sales & Revenue in the Vault, which the same membership opens.The track list stays open to anyone.

Included in Membership — £79/month.

You sign in first, so the membership lands on the right account.

Your ticks in this browser stay. They come with you when you join.